ABS UK ltd
We have been with Altrigen for over seven years, and before embarking on our latest I.T. major systems upgrade, our board felt it was prudent to consider other I.T. companies.
We received a number of quotes, and found Altrigen not only to be the best value for money, they were happy to install our new servers over the Christmas break to keep our business distruption to a minimum.

Once again, we are delighted with the installation, which went without a hitch, and with the on-going relationship we have with Altrigen.
We would recommend them to any business looking at a major I.T. project – they are still the best I.T. company out there!

Paul Lees, Operations Director, ABS UK Limited.

Due to continued expansion, we are recruiting for an additional Field Sales Executive, with previous experience of selling comprehensive I.T. solutions to new and existing clients.

This is a senior position, with a remuneration package to suit.

If you are a super star – talk to us today – Call Paul Frear on 0845 1303041, or email paul.frear@altrigen.com

The aftermath of severe flooding in Thailand is set to reach the UK as computer prices rise following the disaster, the chairman of the Chartered Institute of IT warned today.

The country’s worst floods in more than half a century have claimed the lives of hundreds of people and affected millions. The disaster left 14,000 factories under water and more than 600,000 out of work.

And Chris Pallett, director of the UK IT Association (UKITA), said the impact will be felt across the world.

He said: “Acer and Samsung have already said their prices are going to go up and the CEO of Western Digital, a major hard drive manufacturer, has said the concentration of its supply chain factories in various flooded industry parks in Thailand means it will be greatly impacted.

“Pricing is set to rise due to a number of factors including lower economies of scale, and increased logistical costs. Western Digital has so far been unable to specify the hike in average sales prices.

“On top of this technology prices are greatly influenced by the USD and Euro rates meaning businesses, now more than ever, need to think about their purchases. It will mean investing more to buy equipment that will meet their needs.”

Mr Pallett urged business owners to take independent advice before buying new equipment and to be aware of the changes – which will include shortages in equipment – before they make any decisions.

“Distribution giant Computer 2000 has put disk drives on manual allocation while other distributors have completely frozen sales while they review the impact of the flooding,” he added.

“It is already a tough time for businesses as the economy struggles and the rise in computer prices may well be harmful for companies making the wrong decision with the future of their IT.

“Some businesses may decide to upgrade or refurbish equipment to extend its lifetime, others can look at new technologies and servicing will become more important than ever.”

As a valued client of Altrigen Solutions Limited, we are aware that you, or your colleagues, may be experiencing problems with their Blackberry handset.

We would be grateful if you could pass this on to your colleagues who use Blackberry handsets.

There follows a news bulletin as of 11-10-2011

BlackBerry users continue to have problems with the service as RIM explains the cause of the outage

BlackBerry users are continuing to report problems with the service – the third day of web and email issues for users of RIM’s smartphones.

Yesterday’s BlackBerry service problems, which affected users of the smartphones in Europe, South America and India, were caused by a core switch failure, according to RIM. Speaking to silicon.com today, Rory O’Neill, RIM’s VP of software and services, gave further details about the outage.

The outage has been caused by the failure of a core switch on the network that connects a major RIM datacentre in Slough to other RIM datacentres worldwide, O’Neill said. “On Monday we thought we had identified the root cause – a core switch that connects our datacentres worldwide – and what we did yesterday was to identify that and change the components and the infrastructure, and brought the BlackBerry service back again overnight.

“Overnight it was performing very well but it became evident when we loaded the traffic back on that unfortunately the service and components weren’t behaving as we wanted them to or should have been behaving.

“The teams have now identified another fix – they have taken the service down to try and remedy that fix and are in the process of reloading content and connections so we can get the datacentres up and running in the ways that we need to.”

O’Neill said RIM engineers had “isolated the core component parts that are causing the issue” and are working to fix it “as quickly as possible”.

At this time, RIM can’t say when the problems will be resolved, according to O’Neill, but he said that as soon as it has a timeframe for the problem being resolved the company will update customers through various channels, including Twitter and Facebook.

At RIM’s annual customer conference, taking place in London today, the company’s UK MD, Stephen Bates, gave a statement on the outage. “We thought we had got to the root cause on Monday but we did not,” he said, adding: “We are dealing with over 20PB of data every month so you can imagine the disruption we are trying to resolve.”

“We have a world-class team of engineers working on this night and day,” added Bates. “A service disruption of this nature is not acceptable to us or to you.”
RIM’s O’Neill said the company is “not ready” to discuss compensation for affected customers, saying the company’s “core focus is getting the service available again”.

But he added: “We will think about that as soon as we get the service up and running.”

“Right now every professional in our datacentres in network and software engineering is 100 per cent focused on getting the service up and running.”

O’Neill added that the BlackBerry network architecture “has been designed at its core to be fully resilient”.
“Unfortunately in this case, particularly because it’s a connectivity switch between the datacentres, the resilience architecture hasn’t performed as desired or planned”.

“We are running an infrastructure that supports 70 million customers, seven million of those in the UK, processing over 20PB a month. It’s a complex architecture that has in ordinary circumstances full redundancy and full resilience,” he added.

Once again, I would like to re-iterate, the issues lie within the RIM network, and I would be very grateful if you could pass on this information to your colleagues who use Blackberry handsets.

We expect the service to be fully operational imminently.

Paul Frear

It’s nice to hear from another happy customer :-

Quality Freight Services

We somewhat blindly stuck with our old IT supplier until, out of exasperation, we couldn’t take any more.
Subsequently we found Altrigen, and they’ve been a complete revelation.

All their people have a great ‘can do’ attitude backed with the knowledge and skills to actually be as good as their word.

There’s no fuss or ambiguity, and although it sounds a little clichéd, we really are kicking ourselves that we settled for mediocrity, without knowing any better, for so long.

I would happily recommend Altrigen to anyone without a moments hesitation, confident in the knowledge that they’ll do a great job.

In fact I could offer no greater testimonial that to say I have recommended them to my wife’s dental surgery business.

Martin Johnson, Managing Director, Quality Freight Services

Our full list of recent testimonials can be found here.

We are delighted to receive these recent testimonials.

Hallmark Cards UK

Hallmark Cards have had a business relationship with local IT Service provider Altrigen Solutions Limited for over a year now. During this time ASL have provided a consistently excellent level of service. Demonstrating technical expertise in all they do, and conducting themselves at all times in a thoroughly professional manner. Most importantly, however, their technicians operate in a friendly and approachable manner, always happy to accommodate Hallmark employees and put their needs first.

David Wick, Project Manager, Hallmark Cards UK

Paynters Flooring Services

The new system is very robust, internet access is faster, backups are now automated, and it is all so much better. Your guys come out when there’s a problem and sort it straight away – we are very pleased

David Loud, Paynters Flooring Services

Our full list of recent testimonials can be found here.

Altrigen have been tasked with rolling out the latest generation of Pc hardware for Hallmark Cards UK.

Altrigen are in the process of installing almost 1,000 Pcs for the card and media giant throughout their UK sites.

This is a great contract for us, and we are delighted with the strong relationship we have with Hallmark Cards UK. We have worked with them for the past six months, and we are glad to contribute to their continued success.