About us
We provide IT support, infrastructure, and security services to organisations that rely on stable, well-managed technology to operate effectively.
Our role is to ensure systems remain available, secure, and fit for purpose. This includes day-to-day support, ongoing maintenance, and the design and delivery of infrastructure that supports both current operations and future growth.
We work with a range of organisations, including small and medium-sized businesses and public sector teams, supporting a variety of environments and operational requirements.
What We Do
Our services cover the core areas required to manage and support modern IT environments:
These services are delivered as part of an ongoing relationship, ensuring systems are maintained, monitored, and supported over time.
Built on experience,
shaped by change
Our approach has developed alongside the organisations we support and the technology they rely on.
How We Work
Our approach is based on consistency,
visibility, and responsiveness.
We use monitoring and management tools to oversee systems continuously, allowing issues to be identified and addressed early. Support is delivered through structured processes, with clear communication and defined response expectations.
This proactive approach helps reduce disruption, improve system reliability, and maintain performance over time.
Where appropriate, we work alongside internal teams, providing additional technical capability and support where it is needed.
Our Experience
The services we provide today reflect how technology has evolved and how organisations now operate.
As cloud platforms and remote working have become more widely adopted, we have supported clients in transitioning to more flexible, secure environments, including Microsoft 365, secure remote access, and modern identity management.
At the same time, increasing security requirements have led to a stronger focus on data protection, access control, and compliance, alongside reliable backup and recovery solutions.
This experience has been built through working across different sectors and environments, supporting both day-to-day operations and longer-term infrastructure decisions.
Accreditations & Standards
We work in accordance with recognised industry standards and best practices to support security, reliability, and compliance.
Where relevant, this includes alignment with vendor platforms and recognised frameworks used across the industry. These standards help ensure that systems are configured, managed, and supported in a consistent and secure way.
Having a company like Altrigen to support us gives us real confidence knowing that action will be taken speedily and limit any disruptive downtime.
All your people are excellent at their jobs, especially the engineer who was with us yesterday, and I’d like to point out how grateful we are to him and we appreciate his undoubted ability.
It is rare nowadays but he goes the extra mile and that reflects incredibly well on your organisation.
Managing Director – Manufacturing – Leeds